Multi Line

How to wire two lines for a phone system?

I have two phone lines w/ a multi line phone. How do I wire the outside box so that when someone calls line 1 and it is busy it automatically rolls over to line 2?
When they initially set up my lines they asked me if I wanted to roll one over to the other and I stated yes. At that point I did not have a 2 line phone. So it has been a couple months later and now I do. It could be that they never added the service, or it could be that I am not wiring it correctly. There are 2 lines each w/ 4 terminals rd, grn, blk, yellow. I am using cat five and I know which colors go with what.....my question is---do I hook all four wires up to one of the lines. Or two up to each line (and if so, each on rd, grn-- or would one set go on blk, yellow).

Hi, I'm a phone repairman. You have a couple options for rolling one number. You can subscribe to "Busy call forward" or you can subscribe to "Hunting". It would just be a matter of pricing, I think a hunt group costs you about $0.75 a month and busy call forward might be more. Call your phone company for pricing and details.

Wiring up a jack for a two line phone with CAT5:

At the jack, you will need the Blue/White and the Orange/White twisted pairs. Connect the blue to the red terminal, the white with blue tracer to the green terminal. Connect the orange to the yellow terminal, the white with orange tracer to the black terminal. The Green/White and Brown/White pairs are spare and not used. Do not cut them off though, just could them up and tuck them inside the jack.

Inside the Network Interface(NID), you will find modules for each line and they should be labeled with the numbers. Identify which number is the one you want as line one on your two line phone and open that module. Terminate the blue to the green lug and the white with blue tracer to the red lug(not all NID's use lugs, some are tooless, but lugs are the most common). Next identify which module is your line 2 and open that. Terminate the orange to the green lug and the white with orange tracer to the red lug. As with the jack, coil the other two unused pairs(brn/wht and bwn/wht) up and tuck inside the NID before closing it.

There is one other important detail. Examine the phone cord you will be using from the jack your set. Not all cords support two lines. If you look at the head of the cord you will see shiny gold contacts. If there are 2 contacts, it is a 1 line cord only. If there are 4 contacts, it is a 2 line cord and you are good to go(there is also a 6 contact cord for 3 lines which would also work). Make sure to plug the cord into the L1/L2 port on the phone and not the L2/Data port.

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